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Rethinking the Jewelry Industry

Everything You Know About Luxury Has Changed

Millennials are changing everything we know about luxury. Here are 5 key areas your luxury business must master to stay relevant.
Rethinking the Jewelry Industry

What I Wish Consumers Knew About Buying Designer Jewelry

When you introduce someone to the joy of buying art the experience can be transformative. Consumers should have that experience buying designer jewelry.

Ethics

What is Fairtrade? Fairmined?

People often confuse Fairmined and Fairtrade. Here's a simple guideline to help you sort them out.
Merchandising

Why Are We Still Fighting About Lab Grown Diamonds?

The jewelry industry continues to take polarized positions on lab-grown diamonds.
Marketing

Sit. Crawl. Walk. Run. Stairs. The Strategic Process

If you follow a logical, tested, practical strategic process, you can implement all the strategic building blocks your company.
Retail

Why Are We Still Fighting About Lab Grown Diamonds?

The jewelry industry continues to take polarized positions on lab-grown diamonds.
Branding

Outstanding Customer Service is a Culture Thing

To deliver outstanding customer service, create a customer service culture.

Leadership

Change Mismanagement

The types of changes you should – and should not – make during a recession are the same types of change you should consider during a strong economy.
Management

Breakfast Lunch and Gratitude

Focusing on weakness or even mediocrity at the expense of rewarding strength will lower the average performance of your organization.
Management

On DNA, Ruts, and Getting Out of Your Comfort Zone

Why business diversity? Because when a business embraces many different perspectives, thought processes, and world views, it fires up the collective brain.
Management

The Administrative Answer to Wisdom at Work

The larger a business grows, the more difficult it is to manage communication among all of its constituents. Some policies are unavoidable, but it is desirable for an environment to operate on sound principles rather than rules and policies to the greatest extent possible.
Management

On DNA, Ruts, and Getting Out of Your Comfort Zone

Why business diversity? Because when a business embraces many different perspectives, thought processes, and world views, it fires up the collective brain.
Management

Breakfast Lunch and Gratitude

Focusing on weakness or even mediocrity at the expense of rewarding strength will lower the average performance of your organization.
Management

Sit. Crawl. Walk. Run. Stairs. The Strategic Process

If you follow a logical, tested, practical strategic process, you can implement all the strategic building blocks your company.
Management

An Improved Report Card

If you want a quick insight injection on how to take goal setting and self-assessment to the next level, let this be your 5-minute primer.
Management

Put Your Pain Under the Microscope

If you are experiencing a persistent pain in your business, don’t let it slide.
Management

The Secret to Small Business Success

There are several business skills you must cultivate to ensure the survival and profitability of your company.
Management

Being a Better Leader Part 3: Be a Student of Business

To be a better leader, be a student of business. This article gives advice on what areas to study and where to go to find that information.
Management

Power, Politics, Sex, and Religion (yes, this is a business blog)

The primary goal of a business is to create value for its customers, and each business relies on its employees to deliver that value. Employees who feel respected, safe, and appreciated do a much better job of delivering customer value than employees who feel compelled to put up self-protective walls.
Management

A Reflection on our National Obsession with Mediocrity (and what it means for business)

If the dangerous belief that mediocrity is acceptable, or that experts and intellectuals represent some vague threat, has wormed its way into your psyche, you have reason to be concerned.
Management

Surviving Tough Times: Part I

The Jewelry Design Professionals’ Network (JDPN) invited Andrea Hill to prepare two presentations for their members and students, to help them manage their careers and business during the Covid-19 crisis.

Video

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"Millions of items of the outward order are present to my senses which never properly enter into my experience. Why? Because they have no interest for me. My experience is what I agree to attend to. Only those items which I notice shape my mind.”
William James

2020 is total pants.

Taking a knee ... Long the choice of peaceful, PRAYERFUL resistance.

If you ask why before deciding what, who, how, or when, you will come up with a stronger answer every time. Why is the essence of strategy.

It's not usually the first person with the idea who makes the money, but the first person who invests the cash - and more importantly, the discipline - who does.

"The tricky thing about hope is to not confuse it with optimism." Rebecca Solnit

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