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Christmas 2020 - a Reset
For the first Christmas in my lifetime of Christmas memories, I slept past dawn. Until today, I was either a child awake at first light, rushing downstairs to look in my stocking; a parent waking to get my coffee made before the children woke; or a grandparent with grandchildren sleeping over.
This year, with Christmas barely happening at all, it’s quite clear to me that I have always had the benefit of approaching Christmas with hindsight bias.
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Everything You Know About Luxury Has Changed
Millennials are changing everything we know about luxury. Here are 5 key areas your luxury business must master to stay relevant.
What I Wish Consumers Knew About Buying Designer Jewelry
When you introduce someone to the joy of buying art the experience can be transformative. Consumers should have that experience buying designer jewelry.
Reflections
What is Fairtrade? Fairmined?
People often confuse Fairmined and Fairtrade. Here's a simple guideline to help you sort them out.
Why Are We Still Fighting About Lab Grown Diamonds?
The jewelry industry continues to take polarized positions on lab-grown diamonds.
Sit. Crawl. Walk. Run. Stairs. The Strategic Process
If you follow a logical, tested, practical strategic process, you can implement all the strategic building blocks your company.
Why Are We Still Fighting About Lab Grown Diamonds?
The jewelry industry continues to take polarized positions on lab-grown diamonds.
Outstanding Customer Service is a Culture Thing
To deliver outstanding customer service, create a customer service culture.
Change Mismanagement
The types of changes you should – and should not – make during a recession are the same types of change you should consider during a strong economy.
Breakfast Lunch and Gratitude
Focusing on weakness or even mediocrity at the expense of rewarding strength will lower the average performance of your organization.
On DNA, Ruts, and Getting Out of Your Comfort Zone
Why business diversity? Because when a business embraces many different perspectives, thought processes, and world views, it fires up the collective brain.
The Administrative Answer to Wisdom at Work
The larger a business grows, the more difficult it is to manage communication among all of its constituents. Some policies are unavoidable, but it is desirable for an environment to operate on sound principles rather than rules and policies to the greatest extent possible.
On DNA, Ruts, and Getting Out of Your Comfort Zone
Why business diversity? Because when a business embraces many different perspectives, thought processes, and world views, it fires up the collective brain.
Breakfast Lunch and Gratitude
Focusing on weakness or even mediocrity at the expense of rewarding strength will lower the average performance of your organization.
Sit. Crawl. Walk. Run. Stairs. The Strategic Process
If you follow a logical, tested, practical strategic process, you can implement all the strategic building blocks your company.
An Improved Report Card
If you want a quick insight injection on how to take goal setting and self-assessment to the next level, let this be your 5-minute primer.
Put Your Pain Under the Microscope
If you are experiencing a persistent pain in your business, don’t let it slide.
The Secret to Small Business Success
There are several business skills you must cultivate to ensure the survival and profitability of your company.
Being a Better Leader Part 3: Be a Student of Business
To be a better leader, be a student of business. This article gives advice on what areas to study and where to go to find that information.
Power, Politics, Sex, and Religion (yes, this is a business blog)
The primary goal of a business is to create value for its customers, and each business relies on its employees to deliver that value. Employees who feel respected, safe, and appreciated do a much better job of delivering customer value than employees who feel compelled to put up self-protective walls.
A Reflection on our National Obsession with Mediocrity (and what it means for business)
If the dangerous belief that mediocrity is acceptable, or that experts and intellectuals represent some vague threat, has wormed its way into your psyche, you have reason to be concerned.
Surviving Tough Times: Part I
The Jewelry Design Professionals’ Network (JDPN) invited Andrea Hill to prepare two presentations for their members and students, to help them manage their careers and business during the Covid-19 crisis.
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