Published on InStoreMag.com, the letter expresses why it is important to pay jewelers what they are worth, and how the jewelry store can (should!) benefit from that worth by building brand value.
At a time when consumer interests are clearly shifting to products that provide customization and offer a sense of individual identity, jewelry stores with custom offerings stand an excellent chance of attracting a new clientele. At the same time, it's easier than ever for a talented artisan to strike out on his or her own, using the power of the internet for marketing and operational systems, and taking advantage of the affordability of tools and equipment once too expensive for start-ups.
Jewelry retail stores can embrace the jewelers and pay them well to bring them into their businesses, or they can compete against them in an increasingly disrupted jewelry market. Store owners who see the truth in this will surely benefit.
I encourage you to read Mr. Geller's letter. This is something that has needed to be said, and more important, needs to be heard.